Ground Control Achieves 99% KPI Performance in First 6 Months of Severn Trent Contract
In November 2013 following the completion of our initial 6 month period into the agreement of a new contract at Severn Trent Water we were pleased to receive a complimentary testimonial to our working achievements.
Michael Simpson, Lead Category Specialist at Severn Trent Water, had this to say; “thank you, your guys are doing an excellent job for the first 6 months into the new contract.
“We had the second review on Friday and your KPI performance on delivery was excellent and out stripping Gardiners by a long way. And seeing as you have picked up a larger amount of sites to maintain this year and with all the adhoc work issued we believe you have taken to the challenge very well and delivered on 99% of the work.”
This type of feedback is representative of our positive work ethic in every project we take on board. A special recognition goes to Stewart Harley, Senior Contracts Manager and Catherine Newham, Key Account Manager for their extraordinary efforts for going above and beyond their duties to maximise customer satisfaction.