Ground Control prepare for new maintenance season
With the new maintenance season almost upon us, Ground Control managers kick things off with the annual Field Team 1-2-1s; travelling the country to meet with our delivery teams across all regions spanning the UK.
At Ground Control, it is always our aim to improve our levels of engagement with all stakeholders of our business, both internal and external. The two most fundamentally important parties to our organisation, at the tip of the arrow head, are our clients and our service delivery teams. Without them we would not have the means to deliver our wealth of award winning services nor have the broad spectrum of customers who contract us to maintain their sites. Therefore it is crucial that these parties are fully engaged at every opportunity so as to be aware of the status of our business, what our strategy involves and how we are planning to achieve it.
The 1-2-1s consist of a brief business update and review of the past year, sharing our hopes and expectations for a great 2018 season, coupled very closely with what our teams should expect from us in terms of support. Managers also give refreshers on matters such as H&S, the importance of near miss reporting and our Field Team audit process. The second and perhaps most important part of each meeting, is discussions about the individual team’s plans for this season and potential changes to their site allocations and annual values.
Regional Operations Manager, Marc Wilkinson commented; “It has been my pleasure over the past 2.5 weeks to tour my region, accompanied by my team of 14 Contract Managers to spend some valuable time with their individual Field Teams. This has given me a great opportunity to forge relationships with teams I have not met previously, welcome new field teams to Ground Control and to renew some more established relationships with field teams that I have known and worked alongside for some time now. All in all, I met 117 teams from London, across into the Thames Valley, over to East Anglia and up to South Yorkshire. Each interaction was very different but very valuable all the same for varying reasons according to the team’s length of service with and experience of working alongside Ground Control. The feedback, has been mainly very positive, with some constructive feedback which we are busy collating to share across the relevant business streams on areas we can improve.
I am very proud to say that we have a great team of guys out on the ground, all very focused on delivering outstanding customer service and a high quality of grounds maintenance across our client’s portfolios of sites this year.”
Operation Director, Graham Bird, added; “It is invaluable to meet with our teams at the start of each season and it is a pleasure to see how much dedication and expertise lies amongst our team. We are continually looking to improve our offering to clients, so it is great to spend that time with the field teams to understand any issues where we could improve, how we can help them and for the teams to understand where the business is going. Here’s to another great season!”
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